Curriculum Vitae — Heather Ho

Product designer improving how patients access support across the AU and UK markets. Worked closely with product, engineering, patient support and clinical teams to ship features, tailoring designs to meet local medical regulations in each market. Conducted user testing with content design to validate designs, using A/B testing and prototypes across patients, clinicians and internal support.

UX/UI Designer for Manly Ferries Product Upgrade for Transport for New South Wales (TfNSW). Conducting user research, design prototyping and usability testing to integrate new ferry product for existing Circular Quay to Manly ferry service.

Collaboration with wider design team and key stakeholders for:

• Sydney Airport T1 International Arrivals Forecourt
• Sydney T2/T3 Domestic Airport Upgrades
• Gold Coast Airport

Other responsibilities including:

• In-house CC library graphic asset management for national and global team
• Creation and upkeep of key client graphic assets (Sydney Airport, TfNSW)

Project lead responsible for designing, documenting and building inclusive user-centric wayfinding design systems. Coordinated stakeholder meetings and workshops across a variety of sectors for public and private clients. Projects include:

• Wesley Edward Eagar Centre
• Parramatta Aquatic Centre (The PAC)
• Suncorp Workplace Headquarters, Brisbane
• Capella Sydney + The Lands by Capella

Designing interior layout, documentation and package coordination for local commercial and aviation retail clients such as Dymocks and Lagardere Travel Retail Group. Other responsibilities include coordination and liaison with material and furniture suppliers.

Collaborating with Environments team to create environmental graphics and assisting tender documentation packages alongside final artwork preparation.

Architectural model making and photoshop rendering for key project concept and design development phases.